Problem to Solve – In my VoIP environment, we have users complaining that they cannot hear the person on the other end of the call. How can I troubleshoot “One Way Audio” issues? Contributing Author – Robert Wright, Network Engineer … Continue reading
Category Archives: Unified Communications
Problem to Solve – My Voice – Video – Applications are latency sensitive. How can I make sure that my QoS is performing properly so I can assure service reliability? I know, I know .. Quality of Service “QoS” … Continue reading
Problem to Solve — My Call Center staff and customers are complaining about the quality of their VoIP communications. Where should I start when my customers complain about their VoIP service? Ok, an attempt at a catchy non-nerdy title lead in to this … Continue reading