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INTERVIEW: SiliconAngle “TheCube” on IT Security in Healthcare
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Problem to Solve: Hospitals combat rising denial-of-service attacks with network triage I had the privilege to be interviewed by SilconANGLE “theCUBE” regarding the many challenges in IT security in Healthcare. In a nutshell, the session highlights the challenges and safety … Continue reading

COVID-19: A lesson in being Grateful?
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Problem to Solve: The COVID-19 virus has affected much of our lives. What can I do to help? While the very serious COVID-19 outbreak has seemingly been non-stop bad news and affecting lives everywhere, it has taught me something very … Continue reading

Would Homer Simpson Protect Virtualized Servers? (Hacktivism #5)
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Problem to Solve:   What can we do to protect our Virtualized Server Infrastructure and Application Services against Hacktivism?   OK, I don’t know exactly what Homer Simpson thinks about virtualized servers, but do have a guess on his reaction. 🙂   So the … Continue reading

Protect Critical Unified Communications (Hacktivism #4)
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Problem to Solve: What can we do to protect our organization from Hacktivism, specifically for protecting our critical Unified Communication services? Have you ever had the joy of experiencing your company’s voice communications become unavailable? Well, if you think about it, … Continue reading

Protect the Critical Applications (Hacktivism #3)
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Problem to Solve: What can we do to protect our organization from Hacktivism, specifically in the area of protecting our Critical Application Services? Have your business critical application services ever become “unavailable”? We have all had this happen at one … Continue reading

Applying Advanced APM to Healthcare, Part 4
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Throughout our Patient Care Performance Management (PCPM) series, we have reviewed individual performance management categories. When I consider the notion of “Advanced APM”, I see it as APM (based in traffic flow data) combined with a “service based” mentality. This leverages APM+ metrics … Continue reading

Am I Talking with a Mime Or having VoIP One Way Audio Issues?
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Problem to Solve – In my VoIP environment, we have users complaining that they cannot hear the person on the other end of the call.    How can I troubleshoot  “One Way Audio” issues? Contributing Author – Robert Wright, Network Engineer … Continue reading

Help !! My VoIP phone call fell down and it can’t get up.
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Problem to Solve — My Call Center staff and customers are complaining about the quality of their VoIP communications.  Where should I start when my customers complain about their VoIP service? Ok, an attempt at a catchy non-nerdy title lead in to this … Continue reading