- The first reality of this situation is that we are all more dependent on technology, the Internet, communications and applications.
- The second reality is that sometimes, technology gets overwhelmed and does not work as intended.
From a Work Perspective
- COVID-19 Patient Hotline — Voice over IP errors have caused service degradation and call failures for patients calling into a Hospital
- Remote Access Overloaded — multiple customers serving up remote access by various technologies (IP-Sec VPN, Citrix, VDI, etc.) having to deal with MAJOR increases in traffic and subsequent application slow downs
- Telemedicine Demand – dramatic increase in load for virtual Doctor visits via Video platforms has caused issues with access, service degradation and video quality issues
- Remote Access Efficiency – at a time when VPN related services are at an absolute premium, it is not a happy day when you find “unnecessary” or “non-business related” traffic (i.e. Netflix, iTunes, etc.) consuming part of the precious bandwidth
- CEO Reports & War Rooms – requests for detailed information on network bandwidth, application usage, and VPN session counts
- Distributed Denial of Service (DDoS) Attacks – this item is hard to believe during the current circumstances, but we are seeing an increase in organizations getting attacked. Here is a link to a recent attack against the department of Health and Human Services (HHS.GOV)
- Internet and Web Site Testing – running synthetic tests against various VPN concentrators and critical web sites to ensure that they are up, functional, and performing optimally for their audience (i.e. customers, patients, end users, etc.).