Problem to Solve: How can we troubleshoot network traffic that is running inside of a switched network environment without impacting the production traffic? As Shakespeare used to say in the 1600’s when dealing with the triage and troubleshooting of applications and networks … “to … Continue reading
Ken Czekaj
Problem to Solve – My company transitioned to a Cloud-based Office365 deployment. How can we assure the application service is working properly if it is not in our Data Center? In the past year, we have had many customers ask … Continue reading
Problem to Solve – My company transitioned to a Cloud-based Office365 deployment. How can we assure the application service is working properly if it is not in our Data Center? In the past year, we have had many customers ask us … Continue reading
Problem to Solve: What other types of Value can I leverage from my APM/NPM solution? What additional features do other customers use? Resolution? Toolsolution? huh? …. I like to think of it as “blog author’s creative license” and a quick … Continue reading
Problem to Solve — We have many separate APM/NPM performance management tool sets and want to create some integration points to incorporate all of these different data sets. How can we accomplish that? Come on, you all know the song from your kindergarten days, … Continue reading
Problem to Solve – My Voice – Video – Applications are latency sensitive. How can I make sure that my QoS is performing properly so I can assure service reliability? I know, I know .. Quality of Service “QoS” … Continue reading
Problem to Solve – My users are complaining that they need more bandwidth and that “everything is slow”. I need a report to show the actual capacity planning & bandwidth usage that is understandable to a non-technical person. Ok, … Continue reading
Problem to Solve – My internal customers are complaining about the performance of the new Cloud based application that our company just rolled out. How can my APM/NPM tools help me with Cloud Apps? Ah, the “Cloud” …. One of … Continue reading
Problem to Solve — During a “Severity 1 / War Room” situation, how can we reduce the time for the triage process ? The IT War Room HUH !!!! This may be a blog personal favorite by combining a timeless classic song … Continue reading
Problem to Solve — My Call Center staff and customers are complaining about the quality of their VoIP communications. Where should I start when my customers complain about their VoIP service? Ok, an attempt at a catchy non-nerdy title lead in to this … Continue reading