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Troubleshooting Cloud, Virtualization, Service Delivery, Application, Network, Unified Communications, Cyber Security, VoIP, Video Challenges

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Category Archives: Application Triage

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Only You .. Can Protect Card Holder Data!! PCI #3
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Posted on October 29, 2014 by Robert Wright

Problem to Solve:  When we encrypt our traffic to be PCI compliant, how can we still troubleshoot application and network performance issues? Contributing Author – Robert Wright, Network Engineer with 15+ years experience We are almost half way through fighting … Continue reading →

Posted in Application Triage, Compliance, CyberSecurity | Tagged APM, Credit Card, encryption, NPM, PCI, PCIDSS

The Mysterious Case of the NAS Saw-Tooth Graph
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Posted on September 24, 2014 by Mark Fink

Problem to Solve:  My company has a lot of Network Attached Storage (NAS) devices in the environment.   How can I best triage a performance throughput issues? GUEST BLOGGER – Mark Fink, Network Engineer with 20+ years experience A vexed … Continue reading →

Posted in Application Triage, Packet Mining, Troubleshooting | Tagged data flow, NAS server, storage, Zero Window, zero window event

Leprechauns, Unicorns and “Magic” Cloud Application Performance
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Posted on May 30, 2014 by Ken Czekaj

Problem to Solve – My internal customers are complaining about the performance of the new Cloud based application that our company just rolled out. How can my APM/NPM tools help me with Cloud Apps? Ah, the “Cloud” …. One of … Continue reading →

Posted in Application Triage, Cloud & Virtualization | Tagged APM, cloud, single sign-on, virtualization

War (Room) HUH !! ….. What is it good for …. Absolutely (everything)!
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Posted on May 14, 2014 by Ken Czekaj

Problem to Solve — During a “Severity 1 / War Room” situation, how can we reduce the time for the triage process ? The IT War Room HUH !!!! This may be a blog personal favorite by combining a timeless classic song … Continue reading →

Posted in Application Triage, Troubleshooting | Tagged APM, Application Triage, Best Practice, NPM, War Room

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